MyFEX 2.0 is the Malaysian Franchise Exchange platform operated by KUSKOP (Ministry of Entrepreneur Development and Cooperatives). It is the mandatory digital gateway through which all franchisors must register their franchises, file their Franchise Disclosure Documents, and manage their franchise network in Malaysia.

This guide walks you through every step of the MyFEX 2.0 process — from creating your account to completing your annual renewal.

What Is MyFEX 2.0?

MyFEX 2.0 is the current version of KUSKOP’s franchise registration and management system. It replaced the original MyFEX platform with a more comprehensive digital workflow that covers:

Franchisor registration and profile management
Franchise Disclosure Document (FDD) submission and tracking
Franchise agreement filing
Franchisee network reporting
Annual renewal management
The public franchise marketplace (where prospective franchisees browse opportunities)

Using MyFEX 2.0 is mandatory. A franchisor who offers a franchise without completing MyFEX 2.0 registration commits a criminal offence under the Franchise Act 1998.

Before You Begin — What You Need

Eligibility Check

Before touching the MyFEX 2.0 portal, confirm you meet KUSKOP’s minimum requirements:

Malaysian-incorporated company or a foreign brand with a locally-incorporated representative
At least two operating outlets that have been in operation for more than one year
A complete, accurate Franchise Disclosure Document (FDD)
Audited financial statements for the most recent fiscal year
Trademark registration for the brand being franchised (recommended, strongly preferred)

Documents to Prepare

Have the following ready before starting the online registration:

SSM (Companies Commission of Malaysia) extracts for the franchisor entity
The Franchise Disclosure Document (PDF format, final version)
The proposed Franchise Agreement
Audited financial statements (FY2023 or most recent)
Trademark registration certificate (if registered with MyIPO)
Passport or IC copies of company directors and key principals
Supporting documents for any litigation history disclosed in the FDD

Step-by-Step Registration Process

Step 1 — Create a MyFEX 2.0 Account

Go to the MyFEX 2.0 portal (you will need the current URL from KUSKOP’s official channels)
Select “Franchisor Registration” and create an account with your company email
Complete the company profile — registered name, SSM number, registered address
Verify your email and log in

If you are a foreign franchisor, you will need to first apply for a local representative company structure before you can register.

Step 2 — Complete the Franchisor Profile

The franchisor profile captures key information about your company:

Company information: legal name, registration number, date of incorporation, registered address
Principal officers: names, IC/Passport numbers, and roles of directors and key management
Business activities: a description of your core business and franchise model
Financial standing: audited revenue and profitability figures (most recent year)
Litigation disclosure: any ongoing or concluded legal proceedings involving the company or its principals

Be precise. KUSKOP cross-references this information against SSM records and the FDD. Inconsistencies between the profile and the FDD are a common reason for registration delays.

Step 3 — Upload the Franchise Disclosure Document (FDD)

This is the most critical step. The FDD must be uploaded in its final, complete form — all 23 items included. MyFEX 2.0 will validate that the document has been populated but reviewers will examine the substance.

Key validation points:

All 23 items must be present and numbered
Item 20 (Franchise Agreement) must be attached as a separate exhibit
Item 22 (Financial Statements) must match the audited accounts you will also upload
The 14-day disclosure acknowledgement form (Item 21) must be included

If any item is marked “N/A” or left blank, include a written explanation in the document.

Step 4 — Pay the Registration Fee

The MyFEX 2.0 registration fee structure is based on the franchisor’s annual revenue:

Annual Revenue (MYR)	Registration Fee
Under 1 million	RM 2,000
1 million – 5 million	RM 3,500
5 million – 20 million	RM 5,000
Over 20 million	RM 7,500

Payment is made online via FPX bank transfer or credit card. Keep the payment receipt — KUSKOP sometimes asks for it during review.

Step 5 — KUSKOP Review

Once submitted, the application enters a review queue. A KUSKOP officer is assigned to review the FDD and company profile for completeness and compliance with the Franchise Act 1998.

Typical review timeline: 4–8 weeks from submission. Complex applications or those with incomplete documentation can take longer.

During review, KUSKOP may issue an Information Request (IR) asking for clarification or additional documents. Respond promptly and completely — each IR adds to the timeline.

Step 6 — Registration Approval

When KUSKOP is satisfied that the application meets all requirements, the franchise is entered into the Register of Franchises and a Registration Certificate is issued.

The certificate is valid for 12 months from the date of registration.

The franchise will also appear in the public MyFEX franchise marketplace, where prospective franchisees can find and contact you.

Annual Renewal

MyFEX 2.0 registration must be renewed every 12 months. The renewal process requires:

An updated FDD (confirming all information remains current)
Annual franchisee network report (number of outlets, locations, performance)
Payment of the renewal fee (same schedule as initial registration)
Notification of any material changes to the franchise programme

KUSKOP has been increasingly strict about renewal timing. Applications submitted after the expiry date are treated as new registrations, which is significantly more expensive and time-consuming.

Managing Your Franchise Network on MyFEX 2.0

Once registered, franchisors use MyFEX 2.0 to:

Report new franchisee signings — file each new franchise agreement within 30 days of signing
Update outlet information — record new franchisee locations and contact details
File financial performance data — annual network-wide sales and profitability reporting
Respond to KUSKOP queries — communicate with KUSKOP officers on compliance matters
Apply for variations — request approval for material changes to the franchise programme

Franchisee Reporting Obligations

As a registered franchisor, you are required to report:

Every new franchise agreement signed (within 30 days)
Every franchise termination or non-renewal (within 30 days)
Any change in the franchisor’s corporate structure or ownership
Any material change to the FDD or franchise programme

Failure to report is an offence under the Act and can result in deregistration.

Common MyFEX 2.0 Problems and How to Fix Them

Problem: FDD Rejected During Validation

Cause: Missing items, incorrect item numbering, or unsigned acknowledgement forms.

Fix: Before uploading, use the official MyFEX FDD template checklist to verify all 23 items are present and correctly numbered. Have a franchise lawyer review the final document before submission.

Problem: Review Taking Longer Than 8 Weeks

Cause: Incomplete responses to Information Requests, high application volume, or applications filed near quarter-end.

Fix: Respond to IRs within 48 hours. If the delay seems excessive, contact KUSKOP’s franchise division directly through the portal’s enquiry function. Polite persistence usually moves the queue along.

Problem: Foreign Franchisor — No Local Entity

Cause: MyFEX 2.0 only accepts Malaysian company registration numbers.

Fix: Incorporate a Malaysian subsidiary or appoint a Malaysian master franchisee before attempting registration. This typically takes 2–4 weeks via SSM’s online system.

Problem: Annual Renewal Lapsed

Cause: Missed the 30-day renewal window before expiry.

Fix: If the registration has lapsed, you must file a new registration application. This is treated as an entirely fresh submission — same documents, same fee, same 4–8 week timeline. In the interim, you cannot legally offer or market any franchise opportunity.

How SQV Can Help with MyFEX 2.0

SQV has handled MyFEX 2.0 registrations for dozens of Malaysian brands, from first-time franchisors to established franchise networks. We provide:

FDD drafting and review — ensuring all 23 items are complete and accurate
MyFEX 2.0 submission management — preparing files, completing the portal, responding to IRs
Annual renewal — keeping your registration live without interruption
Foreign franchisor entry — structuring the local entity and representative arrangements

Most MyFEX 2.0 applications that face delays or rejection do so because of FDD deficiencies — documents prepared by general corporate lawyers who do not understand franchise-specific requirements. Our FDDs are prepared by consultants who have reviewed hundreds of franchise agreements under the Act.

Ready to start your MyFEX 2.0 registration? Contact SQV for a free pre-application review.