## 1. Acceptance of Terms By accessing or using SQV Consulting Group's website, services, or any materials provided through our platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services. ## 2. About SQV Consulting Group SQV Consulting Group Sdn. Bhd. is a Malaysian franchise consulting firm, providing franchise advisory services to businesses in Malaysia. References to "SQV", "we", "our", or "us" in these terms refer to SQV Consulting Group Sdn. Bhd. Our registered office is in Kuala Lumpur, Malaysia. ## 3. Scope of Services SQV provides franchise consulting services including but not limited to: - Franchise readiness assessment and feasibility studies - Franchise Disclosure Document (FDD) preparation - MyFEX 2.0 registration and KUSKOP compliance - Franchise programme design and structuring - Franchisee recruitment strategy - Ongoing franchise advisory services Specific scope, deliverables, timelines, and fees are defined in individual engagement agreements signed between SQV and the client. ## 4. Client Responsibilities When engaging SQV's services, you are responsible for: - Providing accurate, complete, and timely information required to deliver the services - Reviewing and providing feedback on deliverables within agreed timeframes - Obtaining any necessary internal approvals (board, shareholders, legal) before acting on our advice - Ensuring all information disclosed to SQV is not confidential to third parties in a way that would prevent disclosure ## 5. Intellectual Property All deliverables, documents, frameworks, and materials produced by SQV specifically for you during an engagement are owned by you upon full payment of all fees. SQV retains ownership of: - General methodologies, frameworks, and tools used across multiple engagements - Pre-existing IP owned by SQV prior to the engagement - This website and all content thereon SQV grants you a non-exclusive licence to use materials produced for you within your business operations. ## 6. Confidentiality Both parties agree to keep confidential all non-public information disclosed during the engagement. Confidential information does not include information that: - Is or becomes publicly available through no breach of this agreement - Was known to the receiving party before disclosure - Is required to be disclosed by law or regulatory authority This confidentiality obligation survives for 3 years after the end of the engagement. ## 7. Fees and Payment Fees for SQV's services are specified in individual engagement agreements. Standard payment terms: - 50% deposit upon signing the engagement agreement - 50% balance upon delivery of final FDD or completion of MyFEX 2.0 submission - Expenses (travel, accommodation, disbursements) billed at cost with prior approval Late payments bear interest at 1.5% per month on the outstanding balance. ## 8. Limitation of Liability SQV's liability under any engagement is limited to the total fees paid by the client for the specific engagement giving rise to the claim. SQV shall not be liable for: - Indirect, consequential, special, or punitive damages - Losses arising from acts or omissions of the client or third parties - Decisions made by KUSKOP or any regulatory authority - Outcomes of the client's business operations following our advice ## 9. Warranties and Disclaimers SQV warrants that services will be delivered with reasonable care and skill consistent with industry standards. No other warranties are implied or expressed. The outcome of any KUSKOP registration, MyFEX 2.0 application, or regulatory process is not guaranteed. Regulatory decisions are made by the relevant authorities, not by SQV. Information on this website is provided for general informational purposes only and does not constitute professional advice. Consult SQV directly for advice specific to your circumstances. ## 10. Force Majeure Neither party shall be liable for failure to perform obligations due to causes beyond its reasonable control, including but not limited to natural disasters, government actions, pandemic, war, civil unrest, or infrastructure failures. ## 11. Termination Either party may terminate an engagement agreement with 30 days' written notice. Upon termination: - Fees for work completed and expenses incurred are payable in full - Any work in progress is delivered to the client on a best-efforts basis - Both parties return or destroy confidential information of the other ## 12. Governing Law and Dispute Resolution These Terms of Service are governed by the laws of Malaysia. Any dispute arising from or relating to these terms or our services shall first be attempted to be resolved through negotiation. If negotiation fails within 30 days, disputes shall be submitted to the Malaysian courts. The parties agree to submit to the exclusive jurisdiction of the courts of Malaysia. ## 13. Amendments SQV reserves the right to amend these Terms of Service at any time. Material amendments will be notified via the website with an updated effective date. Continued use of the website or services after such amendments constitutes acceptance. ## 14. Contact For questions regarding these Terms of Service: **SQV Consulting Group Sdn. Bhd.** Email: legal@sqvconsultant.com Phone: +60 3-XXXX XXXX Address: Kuala Lumpur, Malaysia